Transform holiday challenges into opportunities

BOOSTING LOYALTY PROGRAMS THIS HOLIDAY SEASON

Tuesday, October 29

1:30 PM PT | 4:30 PM ET

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About the event
As the holiday season approaches, retailers face a whirlwind of challenges—from sales surges, managing customer satisfaction, to last-minute orders. But this is also a chance to transform these hurdles into opportunities!

Join us for an insightful webinar to discover how leveraging loyalty programs can turn new customers into brand advocates and drive long-term sales growth.
What you’ll learn:
  • Boost customer retention with an omnichannel loyalty experience
    Learn to unify your loyalty program across all customer touchpoints, ensuring consistent messaging and engagement, whether online or in-store.
  • Drive sales growth with effective engagement strategies
    Explore tactics for boosting engagement, including rewarding repeat customers, leveraging mobile wallets, and providing unique rewards to capture last-minute holiday shoppers.
  • Elevate customer satisfaction by utilizing insights
    Adapt loyalty offerings to meet the evolving needs of holiday shoppers and innovate your programs for maximum impact.
  • Empower your team for exceptional service
    Understand the importance of accurate data systems that empower employees to assist customers effectively, enhancing both user experience (UX) and customer experience (CX).
Afterwards, join us for a live Q&A to get your questions answered by our e-commerce experts.
Meet our presenters
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Stefan Alexiev
Head of App Partnerships, Shoplazza
Stefan is a seasoned entrepreneur with over 14 years of eCommerce
experience, recognized for founding successful startups that have
generated over $20 million in annual recurring revenue. As Head of
Partnerships at Shoplazza, he specializes in creating seamless
omnichannel strategies that enhance customer experiences across retail
environments.
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Brian Pham
Founder & CEO, Litecard
Brian is a VC-backed startup founder of Litecard, a technology platform serving brands in the retail media industry. A Monash Engineering alumnus, he has experience in engineering and consulting roles across multinational corporations such as Mercedes and Mitsubishi.
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Michael Amico
CEO, Konnectryx
Michael is an e-commerce expert with over 15 years of experience in strategic planning, platform development, and the implementation of omnichannel solutions. He has held prominent roles at leading industry giants such as Oracle and Salesforce, where he honed his skills in cloud computing and customer relationship management.

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